Taking the leap in to leadership

A case study

Shelley is a registered manager of a Childrens home and is currently studying with Teach You to gain her level 5 diploma in Leadership in Health and Social Care and Children and Young Peoples services.

She has worked within the care sector since she left college where she completed a BTEC National Diploma. Shelley explained ‘Care has always been the career choice for me, I began working with children when I was 18 years old. To be honest, I really can’t remember ever wanting to do anything else’.

Having started her career as a support worker and climbing the ladder until securing the role of registered manager, she was then faced with the challenge of learning a whole new role and set of skills. ‘I had held management roles before, so had a good grasp of how to work with and manage people but my understanding was very ‘hands on’. I needed to understand the theory, there were gaps in my knowledge. It is common for leaders in social care to be in leadership roles before they hold the necessary skills and capabilities- I was one of those leaders’.

Ofsted now place the requirement on all registered managers to be qualified to a minimum of level 5 in Leadership. Shelley explained ‘I had to gain this qualification as a condition of my registration with Ofsted, plus I felt it was the right qualification to stretch my capabilities as a new leader.’

Shelley searched for a training provider that could support her. It was at this point she contacted Teach You, a specialist training company for the health and social care sector based in Yorkshire. Shelley’s learning journey had begun.

Shelley and her assessor began by putting together a plan for how she would achieve the qualification. Her assessor created Shelley’s e-portfolio and spent time in her service carrying out observations. Shelley outlined ‘I was really unsure about using an e-portfolio, but once shown I loved it. My assessor was so supportive when she came into my service. She would spend time helping me to reflect on my practice and opened my eyes to theories that will underpin how I work forever. I was also so impressed with how she constantly made me think about the impact on the children living in my service, she has made such a difference to how I understand and carry out my role ’.

Shelley’s assessor explained ‘Shelley needed support to raise her confidence in areas that she was unsure of. Her practices were excellent, but she needed that reassurance. I find that most of the time learners just need someone to confirm that they are doing their job correctly. This qualification is a great tool for doing this- as well as meeting a legal requirement too.’

Teach You like to think of themselves as professional mentors for their learners. Kerri Hull, Teach You’s Managing Director outlines how this story isn’t unique ‘Our aim is to work in this way with all of our learners. We want to make a difference through the support and learning experience we provide. Shelley is a shining example of how we try to do this. Good training can impact on practice for years.’

Giving Shelley the final word ‘Teach You were certainly the best choice for my training, I have been so impressed by their professionalism, reliability and support. As a result of training with them I am a better, more motivated and inspired leader. The impact of which can be seen in the quality of care we provide for the children we support. They have been so different to any other training provider I have ever used. I wouldn’t hesitate to recommend them to anyone considering undertaking this qualification, give them a ring, you won’t be disappointed.’

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Teach You were certainly the best choice for my training, I have been so impressed by their professionalism, reliability and support. As a result of training with them I am a better, more motivated and inspired leader